Refund policy

 

Agreement to Terms

By placing an order, Customer acknowledges that they have read, understood, and agreed to this Policy.

Flower Substitutions
Luminous Blooms reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.

Quality
Once flowers leave our shop premises/delivery vehicle, Luminous Blooms. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email us at dolores@luminousbloomsandgardens.com within 24 hours of receiving the flowers.  

We take great pride in our organic, free-flowing design aesthetic. When you purchase or receive one of our arrangements, you are choosing a unique piece of floral art, quite different from a typical "1-800-Flowers" style.

To report an issue with your order, please contact us within 24 hours of delivery and include a photo of the arrangement so we can fairly assess the situation. Our company reserves the sole right to evaluate claims and determine eligibility.

Where a valid claim is confirmed, the Company’s sole and exclusive remedy shall be, at our discretion, either: (a) replacement of equal value, or (b) store credit. Refunds are not guaranteed. 


We do not offer refunds, partial refunds, or replacements for:

Natural Variations: Stems with natural bends or curves.
Personal Preference: The recipient not being "ecstatic" about the design, or preferring a different floral style.
Lifespan: Flowers that do not live forever, or arrangements that do not last for three or more days.
Improper Care: Damage or wilting caused by improper plant or flower care after delivery.
Late Requests: Any claims made after the 24-hour delivery window has passed.

We reserve the right to refuse service to any person, for any non-discriminatory reason, to ensure the safety, comfort, and well-being of our staff and customers. Service may be denied due to disruptive behavior, failure to follow establishment rules, safety concerns, or other legitimate business operations. We strictly prohibit discrimination based on race, color, religion, sex, national origin, disability, age, or any other protected status under federal, state, or local laws.

Disclaimer of Warranties

Except as expressly stated herein, products and services are provided “as is” and “as available.” Company disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose, to the fullest extent permitted under applicable law.

Limitation of Liability

To the maximum extent permitted by law, Company’s total liability for any claim arising from an order shall not exceed the amount paid for that order. Company shall not be liable for indirect, incidental, consequential, or emotional damages.

Force Majeure

Company shall not be liable for delays or failure to perform resulting from events beyond reasonable control, including weather, natural disasters, traffic conditions, supplier shortages, labor interruptions, or transportation disruptions.

Governing Law & Venue

This Policy and all transactions shall be governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Any dispute shall be resolved exclusively in courts located within that state, unless otherwise required by applicable consumer protection law.

Severability & Non-Waiver

If any provision of this Policy is found unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any right shall not constitute waiver of that right.